Privacy Policy
1. Who We Are
This Privacy Policy explains how Stories Behind the Song, trading as Old Hymns by Stories Behind the Song (“Old Hymns,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit old-hymns.com, contact us, join our mailing list, or purchase our digital products.
For privacy questions or inquiries, you can reach us at hello@old-hymns.com or via our contact page.
2. Information We Collect
Depending on how you use the Website, we may collect the following information:
Information You Give Us
This may include:
- your name;
- email address;
- messages or information submitted through our contact form;
- newsletter subscription details and consent preferences;
- information you provide when asking for order or download support; and
- any other information you choose to send us.
Order Information
Purchases are processed through Lemon Squeezy, which acts as the merchant of record for the transaction.
We may receive limited information about an order where needed to provide the product or customer support, such as:
- customer name;
- customer email address;
- order number;
- product purchased;
- purchase date;
- payment or refund status; and
- other non-card transaction information made available to us by Lemon Squeezy.
We do not directly receive or store your full credit-card or debit-card number through our Website.
Technical and Usage Information
When you visit the Website, our hosting provider and any analytics tools we choose to use may automatically process limited technical information, such as:
- IP address;
- browser and device type;
- operating system;
- pages visited;
- referring page or website;
- approximate location derived from IP address;
- timestamps; and
- basic diagnostic or security information.
We only use analytics or tracking technologies that are actually configured on the Website, and we will update this Privacy Policy if our practices materially change.
3. How We Use Information
We may use personal information to:
- operate and maintain the Website;
- provide purchased digital products;
- respond to questions and support requests;
- identify orders and resolve download problems;
- send newsletters or promotional emails when you have chosen to receive them;
- prevent fraud, abuse, or security incidents;
- understand how the Website is used and improve it;
- maintain business and accounting records; and
- comply with legal obligations.
We do not sell your personal information to data brokers.
4. Email and Newsletter
If you join our newsletter, we may send you emails about new hymn printables, quizzes, stories, products, free resources, and occasional offers.
You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us at hello@old-hymns.com.
Unsubscribing from marketing messages does not prevent us from sending transactional or support messages that are necessary for an order you placed or a request you made.
5. How We Share Information
We may share personal information only when reasonably necessary with service providers that help us run the Website and business, such as:
Lemon Squeezy
Lemon Squeezy processes purchases as the merchant of record, including payment processing, tax/VAT handling, receipts, fraud prevention, refunds, and related transaction functions. Your payment transaction is also subject to Lemon Squeezy's own privacy policy and buyer terms.
Hosting and Infrastructure Providers
Our hosting, domain, storage, security, or infrastructure providers may process limited technical information required to deliver and protect the Website.
Email Providers
If you join our mailing list or contact us, our email service provider processes your email address and related message or subscription information on our behalf.
Analytics Providers
If analytics are enabled (such as privacy-respecting website metrics), analytics providers may process limited usage and device information as described in this Privacy Policy.
Legal Requirements
We may disclose information when reasonably necessary to comply with law, court orders, lawful requests, protect our rights or users, investigate fraud, or address security issues.
We do not give third parties permission to use your personal information for their own unrelated marketing merely because they provide services to us.
6. Cookies and Similar Technologies
The Website may use cookies or similar technologies that are necessary for core functionality, security, checkout integration, remembering preferences, or analytics.
If we use non-essential analytics, advertising, or tracking cookies in a jurisdiction where consent is required, we will provide an appropriate consent choice before those technologies are activated.
You can also control cookies through your browser settings, although blocking necessary cookies may affect some Website features.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer support, recordkeeping, fraud prevention, tax/accounting requirements, and legal obligations.
Newsletter information is generally retained until you unsubscribe or ask us to delete it, subject to limited records we may keep to honor your unsubscribe request.
8. International Processing
Our Website and service providers may process information in countries other than the country where you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
9. Your Privacy Rights
Depending on where you live, you may have legal rights regarding your personal information, such as the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate information;
- request deletion of certain information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent; or
- opt out of marketing communications.
These rights are subject to applicable law and may have exceptions.
To make a privacy request, contact hello@old-hymns.com. We may need to verify your identity before completing certain requests.
For information held directly by Lemon Squeezy as merchant of record, you may also need to contact Lemon Squeezy regarding rights that relate to its independent processing of transaction data.
10. Children's Privacy
The Website and store are intended for adults purchasing products for themselves, their families, churches, or organizations.
We do not knowingly collect personal information directly from children under 13 through the Website. If you believe a child has provided personal information to us without appropriate permission, contact us and we will review the request.
11. Security
We use reasonable administrative and technical measures intended to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Third-Party Links
The Website may contain links to third-party websites or services, including social-media pages and Lemon Squeezy checkout pages.
We are not responsible for the privacy practices of websites or services we do not control. Please review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as the Website, services, or legal requirements change.
The latest version will be posted on this page with the effective date shown at the top.
14. Contact Us
For questions or requests relating to privacy, please contact:
Old Hymns by Stories Behind the Song